Terms and Conditions

Last updated: 26th February 2021

1. Our agreement

1.1 We are Pennyworth Limited (“Pennyworth”, “us”, “we”), registered in England and Wales, no. 123759981, with a registered office at 1 Cornhill, London EC3V 3ND

1.2 By accessing or using the Pennyworth website, the Pennyworth service or any Pennyworth applications (including the mobile application (the "App")) made available by Pennyworth and the Pennyworth algorithm (the “Algorithm” and together, the "Service"), you confirm that you accept these terms of use ("Terms of Use") and that you agree to be bound by them. If you do not agree to these Terms of Use, you must not use the Service. The Service is owned, operated and controlled by Pennyworth.

1.3 These Terms of Use (together with our Privacy Policy and Cookie Policy) set out the terms on which you may make use of the Service and set out in detail your rights and responsibilities to us and our rights and responsibilities to you during your use of the Service.

1.4 Please read these Terms of Use carefully before you start to use the Service as they will apply to your use of the Service. We recommend that, wherever possible, you print or save a copy of them for future reference.

2. The Service

2.1 Pennyworth provides a service that enables you to define and progress your most important goals (the "Service"). By using the Service, you warrant that you are at least 18 years old and a resident of the United Kingdom.

2.2 We think it's important you understand the strengths and limitations of this Service. We aim to provide the best goal-setting guidance, tips, tools and techniques, but can't guarantee to be perfect, so please note that you use the information at your own risk and we can't accept liability if things go wrong (see paragraph 11). The Service does not constitute financial advice, and you should always do your own research on top, to ensure it's right for your specific circumstances. Do note, while we always aim to give you accurate information at all times, unfortunately rules and costs can change.

3. Access to the Service 

3.1 Access to the Service will be through our site or App. Your use of the App remains at all times subject to the terms and conditions and privacy policies of the relevant app store from which you downloaded it, being one of: the Google Play store; or the Apple App Store, each an "App Store". To the extent that there is a conflict between those terms and conditions and these Terms of Use, these Terms of Use shall take priority.

3.2 You must not allow anyone to access the Service on your behalf. You must treat as confidential the information you provide as part of our security procedures, and you must not disclose it to any third party. 

4. Further features 

4.1 Over time, the Service will include additional features which will be detailed here and may include the use of partner services from a Trusted Partner. 

5. Your privacy and cookies 

5.1 We use cookies and similar technologies to provide the Service. By using the Service, you agree to the terms of our Privacy Policy and Cookie Policy, which forms part of these Terms of Use and our agreement with you. Please click here for more information.

6. Your behaviour towards Pennyworth

6.1 You must not access without authority, penetrate, interfere with, damage or disrupt (or attempt to do any of the same) any part of the Service or its security measures, any servers, other equipment or networks connected to the Service or on which it is stored or any software used in the provision of the Service, including in each case by transmitting any worms, computer viruses, malware, logic bombs, Trojan horses, spyware, harmful components or any other software, code or data of a corrupt, destructive, malicious or disruptive nature (together "Viruses").

6.2 You may not inject content or code or otherwise alter or interfere with the way any page of the Service is rendered or displayed in a user’s browser or device. 

6.3 You must not access the Service via a means not authorised by Pennyworth, including, but not limited to, automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies which are used by a search engine with Pennyworth’s express written consent).

6.4 You must not change, modify, adapt or alter the Service or change, modify, adapt or alter another website so as to inaccurately imply an association with the Service or with Pennyworth.

6.5 Pennyworth does not accept unsolicited content, information, ideas, suggestions or other materials except where Pennyworth has set out specific criteria and conditions for submitting them and you agree not to submit them except in accordance with those criteria and conditions.

6.6 Where you do submit unsolicited content, information, ideas, suggestions or other materials submitted in breach of this paragraph 6, you agree that we may use such content, information, ideas, suggestions or other materials for any purpose whatsoever, including, without limitation, developing and marketing products and services without any liability or payment or recognition of any kind to you.

7. Third party packages and services

7.1 Your browsing and interaction on any other website or your use of other services, including websites and services which have a link to the Service, is subject to the rules and policies of the relevant website or service. Please read the rules and policies applicable to that website or service before proceeding.

7.2 The Service, or communications from it or comments within it, may include links to third-party websites, applications or features ("Third Party Services"). These links are provided for your information only.

7.3 Pennyworth does not control, maintain or endorse Third Party Services and you acknowledge and agree that your use of them is at your own risk. We assume no responsibility for the content or operation of Third Party Services and we will not be liable for any loss or damage that may arise from your use of them (or such content).

8. Web data: charges and security

 

8.1 You agree that you are responsible for any and all data charges you incur from mobile service providers, internet service providers or other data providers in using the Service.

8.2 We cannot guarantee that the Service will always be free from Viruses. You are responsible for configuring your information technology (including your mobile telephone) in order to access the Service and for the security of your internet connection. You should use your own virus protection software. 

9. Our right to vary these Terms

9.1 We expect to need to update or amend these Terms from time to time to comply with law or to meet our changing business requirements.

9.2 We reserve the right, in our sole discretion, to change these Terms of Use from time to time ("Amended Terms"). Unless we make a change for legal or administrative reasons, we will provide reasonable advance notice before the Amended Terms take effect. You agree that we may notify you of the Amended Terms by posting them on the Service. Your use of the Service after the effective date of the Amended Terms (or engaging in such other conduct as we may reasonably specify) constitutes your agreement to the Amended Terms and the Amended Terms will apply to your use of the Service from that point forward. These Terms of Use will continue to govern any disputes arising before the effective date of the Amended Terms. 

10. Warranties

10.1 You expressly understand and agree that:

  • Your use of the Service and all information, products and other content (including that of third parties) included in or accessible from the Service is at your sole risk.

  • The Service is provided on an "as is" and "as available" basis. Our Trusted Partners and us expressly disclaim all warranties of any kind as to the Service and all information, products and other content (including that of third parties) included in or accessible from the Service, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

10.2 Our Trusted Partners and we make no warranty that:

  • The Service will meet your requirements;

  • the Service will be uninterrupted, timely, secure, or error-free;

  • the results that may be obtained from the use of the Service will be accurate or reliable;

  • the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations; or

  • any errors in the technology will be corrected.

10.3 Any material downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from our Trusted Partners or us through or from the Service will create any warranty not expressly stated in these Terms.

11. Our liability 

11.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

11.2 We only provide the Service for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.3 We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence; or

  • fraud or fraudulent misrepresentation.

11.4 Subject to clause 13.3, and to the extent permitted by applicable law, our Trusted Partners will not be liable to you in connection with the Service (including your use or inability to use the Service) for:

  • loss of profits or goodwill;

  • any statement or conduct on or via the Service by any third party;

  • loss of data which is caused by factors other than negligence or breach of statutory duty on the party of us or our Trusted Partners;

  • the acts or omissions of the providers of your Personal Account(s);

  • the cost to you of obtaining goods or services as substitutes for the Service; or

  • any other loss or damage suffered by you in connection with the Service.

11.5 We are not a financial adviser, and the Service is not intended to provide financial advice. You should always do your own research on top, to ensure it's right for your specific circumstances. Do note, while we always aim to give you accurate information at all times, unfortunately rules and costs can change. Your financial situation is unique. We do not make any representations, warranties, or guarantees of any kind that the Service is appropriate for you.

12. Indemnification

12.1 You agree to protect and fully compensate our Trusted Partners and us and our affiliates from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable solicitors’ fees) caused by or arising from your use of the Service, your violation of these Terms or your infringement, or infringement by any other user of your account, of any intellectual property or other right of anyone.

13. Termination and suspension

13.1 We will determine, in our discretion, whether there has been a breach of these Terms of Use through your use of the Service. When such a breach has occurred, we may take such action as we deem appropriate, including all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use the Service;

  • issue of a warning to you;

  • legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

  • further legal action against you; and/or

  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

13.2 The responses described above are not limited and we may take any other action we reasonably deem appropriate. 

14. Linking to our website​

14.1 You may link to any page of our Website, provided that you do so in a way that is legal and that does not damage or take advantage of our reputation nor seeks to do so.

14.2 You must not suggest any form of association, approval or endorsement on our part where none exists.

14.3 You must not remove, obscure or modify any advertisements, copyright notice or other information on our Website. Our Website must not be framed on any other website.

14.4 The website in which you are linking must comply in all respects with the content standards set out in these Terms of Use and we reserve the right to withdraw linking permission without notice.

15. General provisions & applicable law

15.1 You may not assign, sub-license or otherwise transfer any of your rights and/or obligations under these Terms of Use to any third party. You acknowledge that we may assign, sub-license or otherwise transfer any of our rights and/or obligations under these Terms of Use to any third party at any time.

15.2 We will have no liability to you for any failure or delay in performing any of our obligations under these Terms of Use to the extent that such failure or delay is caused or contributed to by you or by an event or circumstance beyond our reasonable control.

15.3 These Terms of Use (together with our Privacy Policy and Cookie Policy) contain the entire agreement and understanding of the parties relating to the subject matter of the agreement between us and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the same.

15.4 If any provision of these Terms of Use is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of these Terms of Use, which will remain in full force and effect.

15.5 Failure by either you or us to exercise any right or remedy under these Terms of Use does not constitute a waiver of that right or remedy.

15.6 These Terms of Use are governed by English law. If you are a consumer, the courts of England and Wales will, subject to this paragraph 15, have non-exclusive jurisdiction over any claim arising from, or related to, these Terms of Use (unless you are a resident of Northern Ireland, in which case you may bring proceedings in Northern Ireland, or you are a resident of Scotland, in which case you may bring proceedings in Scotland). If a court decides that we cannot rely on a part of these Terms, the rest of the Terms will continue to apply, as each of the provisions of these Terms operate separately.

15.7 Nothing in paragraph 15 will limit our right to take proceedings against you in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdiction preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

16. Cancelling your account

16.1 You may cancel your user account at any time. Note, extended periods of inactivity may also result in cancellation or Account Information stored in the Service being made unavailable. To cancel your account email hello@pennyworthfinancial.com with your primary email address.

17. Enquiries & complaints​

17.1 If you have an enquiry or complaint about the Service, or simply wish to get in touch, you should contact us via our email hello@pennyworthfinancial.com. In the event that you have a complaint we cannot settle, you may also submit a complaint to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.