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Finextra - Consumer duty: can banks really become guardians of financial wellbeing?

Co-founder and CEO, Jeremy Takle, on how new banks can become the true guardians of financial wellbeing.

In a time characterised by changing customer and regulatory expectations, the banking industry faces increasing challenges living up to higher standards – a potent example being the introduction later this month of the New Consumer Duty. In this article, we explore the limitations of old banks in meeting renewed expectations and discuss how new banks might overcome these obstacles to become true guardians of financial wellbeing.


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